What hours is customer service available?
Customer service is available from 9:00am to 5:00pm EST from Monday to Friday.
How do you ship?
Unless otherwise specified, all orders ship via Ground - United Parcel Service (UPS). Orders placed before 1:00PM Eastern time on a business day ship the same day. Orders placed after 1:00PM Eastern time on a business day, on weekends, or holidays ship the next business day.
When will my order arrive by?
See the chart for approximate time-in-transit for your Ground Shipment Order.
Can you ship my order by Next-Day or Two-Day shipping?
Yes. When selecting TWO DAY or NEXT DAY service, please take in account that orders placed after 1:00PM Eastern time do not ship until Next Business Day. Also note that while we make every effort to meet your delivery requirements, we make no warranty, implied or otherwise, that your package will be delivered at a specific time or date. We cannot be held liable for weather delays, absence of or refusal by a person to accept your package, incomplete or inaccurate address, or other factors beyond our control that could affect delivery of your order.
Can you ship for Saturday Delivery?
Jackson Hewitt Merchandise Store Orders are shipped for weekday delivery only. Please contact us at [email protected] to discuss special arrangements for Saturday delivery.
How do you ship to Hawaii, Alaska and Puerto Rico?
Ground orders to Hawaii, Alaska and Puerto Rico ship via US Post Office Priority Mail. Two Day and Next Day orders to Hawaii, Alaska and Puerto Rico locations are subject to UPS standards for those services.
How do you ship to International locations?
International orders are subject to a wide variety of options. Please email [email protected] to discuss options available.
My Order Arrived Damaged!
In the unlikely chance that merchandise was damaged in shipment, make an immediate claim with the driver. Please do not distribute the items until the carrier can inspect the shipment and a claim can be submitted.
My Order is Missing Items!
Email customer service at [email protected] for instructions on missing items. Retain all packaging materials, tags, and labels from your shipment.
My order is wrong!
We make every effort to accurately describe the products we sell and to inspect them before packing. If for any reason you want to return an item due to wrong size, wrong color or you simply changed your mind, please click the return button below.
Please go to the returns page to submit a Request for Return Authorization. Certain items might be subject to specific policies. To expedite the return process, please have your order number ready when you email us or include your order number with all correspondence.
What products are eligible for return?
Products are eligible for return if they are:
- Returned within 30 days of receipt
- Not worn, laundered, altered or otherwise used
- In a clean/unsoiled “as new” condition with original tags, labels and/or packaging
- Packed and shipped in a manner to prevent damage to the item in the return shipment
- Not a made to order, custom, discontinued or clearance items
- Additional restrictions may apply, please contact us for more information
Clearance items are not eligible for return.
Jackson Hewitt Merchandise Store only accepts credit cards issued by banks that maintain a US affiliation to verify ownership of your card.
Login and Password Questions
Please go to the My Account Login page and click forgot my password we will send your password to the account which you originally ordered from.
How do I know if my Order was placed?
When your order is complete and accepted, an order summary will be sent to the email account you specified.
How do I cancel an order?
Orders placed before 1:00PM Eastern time on a business day ship the same day. Orders placed after 1:00PM Eastern time on a business day, on weekends, or holidays ship the next business day. Orders can be cancelled at no charge to you up until the time they ship. Please send an email to [email protected]. On subject line put ‘ORDER CANCEL”
How do I change an order?
Orders placed before 1:00PM Eastern time on a business day ship the same day. Orders placed after 1:00PM Eastern time on a business day, on weekends, or holidays ship the next business day. Orders can be changed at no charge to you up until the time they ship. Please send an email to [email protected]. On subject line put ‘ORDER CHANGE”
How do I check the status of my order?
Go to MY ACCOUNT, sign in and go to order status.