Upon receiving your order
- If the packaging appears opened or damaged please notify the driver immediately
- Check the contents of your package and verify that you received what was ordered against the confirmation email
- Make certain that no small items are overlooked in the carton
- Retain all packaging materials if items are damaged or missing
Is your order missing items or your merchandise damaged?
- Email customer service at [email protected] for instructions
- Retain all packaging materials, tags, and labels
Is the merchandise you ordered incorrect or unsatisfactory?
We make every effort to accurately describe the products we sell and to inspect them before packing. If for any reason you want to return an item due to wrong size, wrong color or you simply changed your mind, please follow the instructions below.
What products are eligible for return?
Products are eligible for return if they are:
- Returned within 30 days of receipt
- Not worn, laundered, altered or otherwise used
- In a clean/unsoiled "as new" condition with original tags, labels and/or packaging
- Packed and shipped in a manner to prevent damage to the item in the return shipment
- Not a made to order, custom, discontinued or clearance items
- Fill out the the RMA Authorization form below.
- You'll need the original order number to complete the return form. You can find your order number on the original order confirmation email or in order history of your online account
- Your request for return will be processed within three business days after you submit the on-line form
- When the return is processed, you will receive an email from us with a RMA label and instructions for returning your shipment
- Ship your package back to us at the following address:
Jackson Hewitt Merchandise Store Returns
RMA [put your RMA# here]
8 West 38th Street, 3rd Floor
New York NY 10018USA
- Your shipment will not be accepted if it does not have an RMA number
- For your protection we recommend using a common carrier (FedEx, UPS, USPS) for your return. Keep a copy of the tracking number from the package you are returning for your records
- When your return is properly received the merchandise will be inspected
- A credit will be issued within 10 business days (minus the original shipping cost) in the same form of payment originally used for purchase
Note: We do not process even exchanges. If you need a different size or color of an item you ordered, please place a new order when your return is processed
If you have a question or problem, please call us toll free at (646) 307-4845 or contact us via email at [email protected]. You may also get information about your order online by logging in to your account.